ohanatoto Privacy Policy: How We Handle Your Account Data
At ohanatoto, we take seriously how your personal data is collected, stored, and used — from the moment you open an account through every session you run, whether you're checking football odds or browsing the slot lobby. This policy covers what we collect, why we collect it, and the choices available to you as an account holder in supported Indonesia regions where local law permits access.
Account data protection
ShopeePay & LinkAja transaction records
Indonesia-region coverage
Your right to review and correct
POLICY SCOPE AND BASIS
What This Privacy Policy Covers
This policy applies to all data ohanatoto collects when you interact with our platform — including registration details, login activity, wallet transactions, and session behaviour across devices. We collect information you provide directly, such as your name, contact details, and payment method selection, as well as technical data like device type, browser session identifiers, and IP address. Payment context — including transactions processed through ShopeePay and LinkAja — is recorded to maintain your account ledger and support any disputes you raise. We do not sell your personal data to third parties for marketing purposes. Data is retained for as long as your account remains active and for any period required under applicable regulations in eligible regions. Where local law or regulatory requirements apply, those obligations take precedence over this policy's general terms. If you access ohanatoto from a region where our services are not yet available under local law, this policy still describes how any data incidentally collected is handled. We encourage you to review this policy each time you return, as updates will be posted to this page with a revised effective date shown at the top.
ShopeePay
Transactions via ShopeePay are logged in your account wallet history. We record the amount, timestamp, and status — not your ShopeePay credentials. You can review this log after login.
LinkAja
LinkAja transfers appear in your deposit and withdrawal ledger. We store transaction references for reconciliation. Your LinkAja PIN and account password are never visible or stored on our side.
Device and Session
We record device type and session identifiers to maintain continuity when you move between mobile and desktop. This data helps us flag unusual login patterns on your account.
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies and Where It Does Not
Not every aspect of your ohanatoto experience falls under this single policy document. Understanding the boundaries helps you know where to look when a specific data question comes up. The four areas below draw a clear line between what this policy governs and what sits outside it.
Account Access and Registration
All data you enter during sign-up — name, contact, and verification details — falls fully within this policy. We control how that data is stored, who can access it, and how long we keep it.
Wallet Transactions
Deposits and withdrawals processed through your ohanatoto wallet are covered here. The payment rails themselves — ShopeePay, LinkAja — operate under their own provider privacy terms once funds leave our platform.
Site Content and Game Providers
Game content from studios in our lobby is delivered through their platforms. We do not share your personal account data with studios; session play data used for game function is governed by each provider's own terms.
Third-Party Links and Services
Any external link you follow from our platform — payment help pages, league statistics sites, or app stores — is outside the scope of this policy. We have no visibility into data collected by those destinations.
YOUR ACCOUNT RIGHTS
What You Can Do With Your Personal Data
You have practical options for managing the personal data we hold. Reviewing what we store, fixing inaccuracies, and raising questions are all actions you can take directly through your account or by contacting our support team. We do not require you to submit a formal legal request to access basic information — most of it is visible in your dashboard after login. For records that go beyond what the dashboard displays, reach out through the support contact path listed on this page and our team will respond based on the nature of your request and applicable regional requirements. Corrections to inaccurate account details — such as a misspelled name or outdated contact address — can be submitted through your account settings. If something there is locked for security reasons, support can guide you through the verification steps needed to update it.
Review Your Records
Log in and open your account dashboard to see your registered details, session history, and wallet ledger. Most account-level data is accessible without any additional request.
Correct Account Details
Head to account settings to update contact information or personal details. If a field appears locked, contact support with your account email and they will confirm the steps to verify and update it.
Raise a Data Question
If you believe we hold data you did not provide, or that something is inaccurate beyond what you can edit yourself, send a query through our support channel and we will investigate and respond.
Request Account Closure
You may request closure of your account through the support contact path. We will explain what data is retained post-closure under applicable regulatory requirements before processing your request.
CONTACT FOR PRIVACY
How to Reach Us About This Policy
Privacy questions deserve a direct answer. If this policy document leaves something unclear, or you want to take action on your account data, use one of the paths below. Our support team handles data queries alongside general account questions — you do not need a separate channel.
Live Chat Support
Open the live chat icon from any page after login. Describe your privacy query and our team will handle it directly or escalate to the right contact. Available in the support section of your account.
Email Contact
Send your privacy question to our support email address listed in your account help section. Include your registered email address and a clear description of the data action you are requesting.
Account Help Centre
The help section inside your account dashboard lists answers to frequent privacy questions and the current contact address for data requests. Check there first — many questions are resolved without waiting for a reply.
HOW WE PROTECT YOUR DATA
Our Approach to Data Security and Retention
Handling your data responsibly is part of how we run the platform, not an afterthought. From the login page to your wallet history, the steps below describe how ohanatoto approaches security, cookies, retention, and who to contact when something needs to change.
Data Handling and Storage
Your account data is stored on servers with access controls limiting who inside our team can view it. We apply encryption to data in transit — when you log in or submit account details, the connection is protected. We do not expose raw account records to unrelated internal teams.
Cookies and Session Tracking
We use cookies to keep your session active across pages and to remember your language and display preferences. We also use analytics cookies to understand how sections of the platform are used. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how your session functions.
Retention Periods
Active account data is retained for as long as your account is open. After closure, we retain certain records for the period required under applicable regional regulations — we will tell you the applicable period when you make a closure request. Marketing preferences are cleared on closure.
Requesting Changes
To update, correct, or query any data we hold, use the support contact path on this page. For changes to sensitive fields like your registered email or identity documents, we follow a verification process to protect your account from unauthorised edits.
COMMON PRIVACY QUESTIONS
Privacy Policy Questions We Hear Most
If something in this policy is still unclear after reading, the answers below cover the questions account holders ask us most often about data, access, and their rights on ohanatoto.
What personal data does ohanatoto collect when I open an account?
We collect the details you enter during registration — name, contact information, and the payment method you link to your account. We also record session data like device type and login timestamps. We do not collect data beyond what is needed to operate your account and maintain your transaction history.
Can I see all the data ohanatoto holds about me?
Much of your account data — including your registered details, wallet history, and session log — is visible in your account dashboard after login. For any records not shown there, contact our support team with your registered email and describe what you are looking for.
How are my ShopeePay and LinkAja transactions recorded?
Each ShopeePay or LinkAja transaction appears in your wallet ledger with the amount, date, and status. We record a transaction reference for reconciliation purposes. We never store your payment app credentials — only the outcome of the transaction as it relates to your ohanatoto wallet.
Does ohanatoto share my data with game studios like Pragmatic Play or Habanero?
We do not pass your personal account details to game studios. When you load a title from studios in our lobby, a session token is used to authenticate the game — your name, contact details, and wallet history stay on our side of that connection.
How do I correct an error in my account details?
Open account settings after login to edit contact and personal fields that are available for self-service. If a field is locked — usually for security reasons — contact our support team with your registered email and they will walk you through the verification steps needed to apply the correction.
What happens to my data if I close my account?
When you close your account, we remove your marketing preferences immediately. Certain account and transaction records are retained for the period required under applicable regional regulations — our support team will confirm the applicable timeframe when you submit a closure request.
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